Dynamics 365 for Customer Service

As the customer service industry transforms, consumer behavior is driving that transformation, challenging companies to shift the way they interact with customers. It’s now more important than ever to provide excellent service to increase customer loyalty.

With Dynamics 365 for Customer Service, your organization leverages built-in intelligence that delivers faster, more personalized service to your customers.

Delivering Exceptional and Easy Customer Experiences

Customers want quick, relevant answers across multiple channels, even on the go.  If you’re having trouble with aging technology, inefficient systems, and long on-boarding processes, it’s time to reevaluate your solution. Get back on track with Dynamics 365 for Customer Service, a solution designed to reduce maintenance costs, improve user-adoption, integrate seamlessly with existing technologies, and provide an efficient means of accessing data.

PowerObjects helps organizations deliver superior levels of service to their customers by leveraging the Dynamics 365 for Customer Service platform to provide the right information to the right agent at the right time. With Dynamics 365 for Customer Service your organization can:


Real Customer Experiences. Delivered by Dynamics 365.

See how real organizations are transforming with Dynamics 365 for Customer Service in these case studies from PowerObjects.
Warehouse center


Monoprice uses Dynamics 365 as a centralized knowledgebase for customer service teams and for self-service, resulting in better real-time insight into their data and proactive and effective customer service interactions.

See More


Leading Beverage Company

Learn more about how this Lead Beverage Company leverages CRM to manage their call center’s customer service tickets to ensure accurate information and the proper routing for escalations.

See More

Working on a computer

Auto Insurance Provider

Read more about how this Auto Insurance Provider uses CRM to achieve a positive and consistent customer experience while providing efficient service.

See More

Omni Channel White Paper Mockup

Evolving Omni-Channel Service

Providing True Omni-channel Service in a Changing Service Landscape.

Service Innovation White Paper Mockup

Improving Experience through Innovation

Improving the Customer Experience through Service Innovation.

Service Ambassador White Paper Mockup

Agents to Ambassadors

Creating Better Customer Service Experiences.

We’re Here to Help

Interested in learning how Dynamics 365 for Customer Service can impact your organization? PowerObjects can help.